The Tesco Internet phone problem has still not been resolved. The service ‘stopped’ on 27 April. Although helpfully now people can still ring my number and leave a message that I can’t retrieve. I can’t stop them from leaving a message as I can no longer log in to the Tesco service to make any changes like turning my voicemail off. This situation is even worse than the number being dead.
Looking around on the web it seems that the whole situation is being / was badly managed by Tesco. I have seen reports of people ringing the Tesco Internet Phone / Freshtel customer service line only to be told that the person answering the call ‘has no idea what I am talking about and has not heard of the company’.
There does look to be a faint glimmer of hope in the distance though, it seems that Voice Host ‘may’ be doing something with the Tesco numbers, their website has a big banner in the corner saying Tesco Internet Phone customers to click and you can E-mail them at email@example.com I have dropped them an E-mail and will update here as and when I get a response.
I’m of the opinion that Tesco should answer questions and make an offer of some kind of compensation for the way they have dealt with this.