Just about me, and stuff...

Webchat with Vodafone

This is from something I am writing for a different place. My Webchat with Vodafone about 4G, I've redacted the agents name. info: Thanks for your patience - your approximate wait time is 1 minute(s) and  46 seconds. info: You are now connected with Vodaclone. Vodaclone: Hello, you're chatting with Vodaclone, how may I help […]

This is from something I am writing for a different place. My Webchat with Vodafone about 4G, I've redacted the agents name.

info: Thanks for your patience - your approximate wait time is 1 minute(s) and  46 seconds.
info: You are now connected with Vodaclone.
Vodaclone: Hello, you're chatting with Vodaclone, how may I help you today?
Mike: Hi, I'm looking at the main providers for 4g coverage for my business can you tell me when 4G will become available in AB53 4AD please?
Vodaclone: Yes sure
Vodaclone: Let me check the details with our technical team.
Vodaclone: Provide you details
Vodaclone: Meanwhile please help me with your full name?
Mike: Yes my name is Mike
Vodaclone: Thank you for further details
Vodaclone: Appreciate your patience
Vodaclone: As I have checked postal code and with technical team.
Vodaclone: You will receive 4G services till next month expected date.
Vodaclone: However we are trying our best to install 4G services on postal code AB53 4AD at the earliest.
Vodaclone: Shall I raise a request for you to our technical team?
Vodaclone: I hope that would be fine for you?
Mike: So Vodafone 4G will be available in AB53 4AD in May? Is that what you are saying? I check on your coverage map and it said nothing in the next three months
Vodaclone: Yes it will be within next month be assured about that as I have confirmed with our technical team.
Vodaclone: Also I am raising request for you.
Vodaclone: Please help  me first line of address and postal code you wish to have 4G coverage?
Mike: 3 Main Street
Vodaclone: Thank you for further details.
Vodaclone: Please help me with your e-mail address?
Vodaclone: I've not heard from you for a few minutes now.  Do you have any further questions that I may help you with today?
Mike: Sorry I was just checking your coverage map again and that tells me there are no plans to upgrade the network in the next three months yet you are saying it will have 4G in May.
Vodaclone: Yes our page will update  details within 48 hours not to worry about that.
Vodaclone: Request you to please check the page after 48 hours.
Vodaclone: Please help me with your e-mail address?
Mike: yeas sure p...@.co.uk people in town are going to be so excited when I tell them that you are going to be giving us 4G in May
Vodaclone: Yes sure
Mike: seriously they are going to go wild. We only get 2G at the moment
Vodaclone: And you will able to this details on our page after 48 hours.
Vodaclone: Oh I see!
Vodaclone: I  am sorry for that.
Mike: People will be so happy, you will be a local hero, Vodaclone, the man who brought 4G to Turriff
Vodaclone: Mike, You are hero.
Vodaclone: I request I will also specify that you are getting 2G network in area.
Mike: No, Vodaclone you are the hero, you are the man!
Vodaclone: I can understand how are you feeling right now.
Vodaclone: Life without internet.
Mike: There is no life without the internet.
Mike: In town we have a sculpture, the Turra Coo (google it) I'm sure when you give us 4G there will be a statue of you next to the coo
Mike: Right, I'm off to tell the townsfolk about you Vodaclone, you are the man. Don't let us down!
Vodaclone: Thank you so much for your appreciation
Mike: You deserve it...
Vodaclone: It will help us to improve our network coverage.
info: A copy of this chat conversation will be sent to mi...@.co.uk at the end of this chat.
Vodaclone: Your feedback is valuable for us.
Vodaclone: As we were in such assumption that 3G is cover in almost every area of UK
Vodaclone: Thank you so much for further details
Vodaclone: I have successfully raised a request for you.
Vodaclone: Will try our best to improve coverage and upgrade to 4G network in your area.
Vodaclone: I hope you are happy with the services offered today. I would be happy to assist you further, if you have any other queries.
Mike: No that is fine Vodaclone, you have single highhandedly brought much happiness to the people of Turriff. Next year most of the male babies will be named Vodaclone, I'm sure 🙂
Mike: You have a fantastic day now
Mike: go and spread your 4G conectivity far and wide
Vodaclone: Thank you so much for your help.
Vodaclone: Glad to assist you.
Vodaclone: Pleasure to chat with you.
Vodaclone: Thank you  so mcuh for your appreciation.
Vodaclone: Much*
Mike: The pleasure was all mine
Vodaclone: Enjoy your day ahead.
Vodaclone: Take care

The excitement of impending 4G was short lived though, Jane from the Vodafone Press Office said

I’m sorry if you’ve been misled but although Vodafone 4G is planned for Turriff, we have no timescales currently.

Booooo!